We will be closed on November 28th for Thanksgiving | Honest-1 Auto Care Hamline Hoyt

Falcon Heights Auto Repair

(651) 504-3953updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

gd fast service

5

John was very thorough and helpful. He guided me through the options to make the best decisions for my older car.

5

Quick, easy, professional work as always. They were able to get me in same day for a nail in my tire, and we discussed what else my car needed and what the priorities were. I'm hoping to get a new car soon, and as my car is over 200,000 miles, they know I'm not interested in investing much more money into it besides the necessities. They are very respectful and professional regarding work you would like done or not like done with your car. I trust them 100% and would absolutely recommend them. The Hamline/Hoyt Honest 1 and Shoreview Honest 1 are the only auto shops I go to.

5

Friendly and informative staff. Clean facilities. I trust their advice and work!

4.5

It was quick service, and very easy overall.

5

Friendly, efficient, knowledgeable and local - my kind of guys!

5

Always courteous and never pushy. I feel welcome and confident about receiving good service whenever I go here.

5

Looked very busy but Bruce assured me they could squeeze me in for a coupon oil change if I dropped it off and he followed through. Very pleasant, prompt courteous service. Nice overview of what my older van needs including tires and I will probably do that. .

2

Extremely disappointed in my experience here. Two stars only because the people that work there are pretty good dudes. But they have no problem taking your money. Went in for a free brake inspection. They found nothing mechanically wrong or dangerous, but some wheel speed sensors were out. Ok... no big deal... one costs 50 bucks and the other is like 30, plus the tech said "they take about 20 minutes to put in." They quoted me 374 dollars (which turned into 523 dollars somehow) for this. The invoice showed 1.56 hours of labor for this job. When i addressed this and told him that the tech told me it takes like 20 minutes, the guy literally said nothing at all. I tried looking up the parts to see if it was even possible to find them for the price they charged. It wasnt. No where did I find the parts for anywhere close to what they charged for them. I agreed for one reason ONLY. they told me it would fix the problem and the abs lights would turn off. I paid 523. The problem isnt fixed. Had i known it wouldnt be fixed as i was told, i would have spent 80 bucks to get these sensors and slapped them in myself. There is absolutely no way I would have agreed to the price, especially considering in was 150 more than quoted, if I was not assured my problem would be fixed. Now... if you pay to fix something because you are assured it will be fixed.... and it doesnt get fixed... why would you still pay the full quoted price? Apparently there was also a bad abs ring too, which wasnt caught in the diagnosis... so, they were wrong when they told me the 523 repair would fix it, which is at the VERY least extremely misleading and based on an incorrect diagnosis that I paid for. An abs ring costs 7 to 16 dollars. The whole assembly is 34 to 80. Its 4 bolts. They quoted me 460 dollars. Unbelievable. I came in to have a symptom diagnosed. I left with the same symptom, 523 dollars poorer (which is easily 300 too much), another quote thats about 350 dollars too high, and a vehicle that smelled like cigarettes. Pit in my stomach ever since I left about how this went. My initial appointment for the brake inspection wasnt kept. Made an appointment for 1 pm, had to come back the next day... whats the point of making an appointment? To correct this they offered a free oil change. Oil change is what.. 20 to 25 bucks for the oil and like 5 to 7 for a filter... so say like 30 bucks in parts.. about what... 15 to 20 minutes to get done with draining and whatnot? Curious what they charge for that normally. Based on my experience it would be about 4 to 6 hundred.

5

Excellent communication, friendly crew and honest!

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