Falcon Heights Auto Repair

Awesome Service!

I was surprised to find that there were new people to work with when I came back this year. I think the technician who worked on the car was very forthright and wasn't trying to sell me anything extra but that wasn't the case with the person at the front desk. I had been told by their technician and someone at another shop that the car only needed two tires replaced and I also felt this was true. The person at the front desk insisted that he had looked over the tires and that the car definitely needed four new tires. I hope that the first employee didn't get in trouble for not trying to sell me four tires. I prefer dealing with a non-chain local shop that retains employees and where the story doesn't change.

Honest1 is always kind and courteous when I come into the shop. All the folks on the team are knowledgable and explain everything extremely well. They also do not push unnecessary services on you and are very patient with every customer.

Friendly, knowledgeable . Didn't have to wait long.

The workers are very efficient, friendly, and straight to the point which I very much appreciate. They are also a funny bunch which is extremely enjoyable!

Awesome service

Great service, I called Monday morning with a it has to be 'now' request for service. They fit me in and had me done in 2 hours for a much lower price than I had expected for the work... I like these guys, nice neighborly and trustworthy.

I was upset, first I went to drop off my car long before you were open and discovered you have no drop off place for keys so I ended up going back later to drop off my car. Secondly: I specifically asked to be called on my home phone number. I dropped off my car at 8:40 in the morning. I was told to change the brakes would take 2 hours. 11:30 no call: 12:30 no call I finally called about 1:15 to see if my car was finished yet. Jeff told me it had been done since 10:30. I asked why I wasn't called. He said he left a message on my cell phone number. I told him there was no message on my cell phone. He told me the phone number, it was an old number I haven't had in 2 years. When I asked why he didn't call my home phone number he said he had called but didn't leave a message. So I could have had my car back 3 hours earlier. This happened to me the last time I left my car to have work done. They called a different number than what I had told them to call. Not sure why they refuse to call and leave a message on the phone numbers customers request. There is a reason for that.

So far, so good! Honest-1 has done my brakes, two oil changes and replaced a tire pressure sensor. No issues and I think their prices are comparable. Also, they get the job done when needed. I work close by and drop off in the morning and when I am off work my Jeep is ready. Very convenient.

The staff is friendly and fast.